Coverart for item
The Resource Winning behavior : what the smartest, most successful companies do differently, Terry R. Bacon and David G. Pugh

Winning behavior : what the smartest, most successful companies do differently, Terry R. Bacon and David G. Pugh

Label
Winning behavior : what the smartest, most successful companies do differently
Title
Winning behavior
Title remainder
what the smartest, most successful companies do differently
Statement of responsibility
Terry R. Bacon and David G. Pugh
Creator
Contributor
Subject
Language
eng
Summary
Annotation
Member of
Cataloging source
N$T
http://library.link/vocab/creatorName
Bacon, Terry R
Dewey number
658
Illustrations
illustrations
Index
index present
LC call number
HD58.7
LC item number
.B3423 2003eb
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/relatedWorkOrContributorDate
1944-
http://library.link/vocab/relatedWorkOrContributorName
Pugh, David G.
http://library.link/vocab/subjectName
  • Organizational behavior
  • Organizational effectiveness
  • BUSINESS & ECONOMICS
  • BUSINESS & ECONOMICS
  • BUSINESS & ECONOMICS
  • BUSINESS & ECONOMICS
  • Organizational behavior
  • Organizational effectiveness
Summary expansion
Winning Behavior gives companies a new way to increase business: by "outbehaving" rivals so that customers see a positive behavioral difference at every customer touchpoint-from product development and branding to bids and proposals, service, and much more. It is this company-wide Behavioral Differentiation that breeds lasting customer loyalty by allowing any company to distinguish itself from competitors in a tough, crowded market. Winning Behavior will prove to be a landmark book in the literature on customer service and customer relationship management: there has never been a book on Behavioral Differentiation before, but readers will see its potential in the results of the blue-ribbon organizations that practice it. Packed with eye-opening case histories and examples:Ritz-CarltonHarley-DavidsonEnterprise Rent-a-CarWal-MartFeatures exclusive interviews with high-profile executives including:George Zimmer (Men's Wearhouse)Hans-Olof Olssen (Volvo)Piers Marmion (Heidrick & Struggles) and others
Label
Winning behavior : what the smartest, most successful companies do differently, Terry R. Bacon and David G. Pugh
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Contents -- Preface -- Acknowledgments -- 1 THE FINAL FRONTIER -- 2 WE WILL ASSIMILATE YOU -- 3 YOU ARE HOW YOU BEHAVE -- 4 THE FOUR WAYS TO CREATE BEHAVIORAL DIFFERENTIATION -- 5 THE GOLD STANDARDS IN BEHAVIORAL DIFFERENTIATION -- 6 RANDOM ACTS OF KINDNESS -- 7 EXCEPTIONAL VALUES -- 8 LIVING THE PROMISE -- 9 THE ENGINES THAT DRIVE BEHAVIORAL DIFFERENTIATION -- 10 WHY SOUTHWEST AIRLINES SOARS: B2C BEHAVIORAL DIFFERENTIATION -- 11 SEARCHING FOR STARS: B2B BEHAVIORAL DIFFERENTIATION -- 12 CREATING AND SUSTAINING BEHAVIORAL DIFFERENTIATION -- Index
Control code
52723298
Dimensions
unknown
Extent
1 online resource (xv, 352 pages)
Form of item
online
Isbn
9780814471630
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other control number
9780814471630
Other physical details
illustrations
Specific material designation
remote
System control number
(OCoLC)52723298
Label
Winning behavior : what the smartest, most successful companies do differently, Terry R. Bacon and David G. Pugh
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Contents -- Preface -- Acknowledgments -- 1 THE FINAL FRONTIER -- 2 WE WILL ASSIMILATE YOU -- 3 YOU ARE HOW YOU BEHAVE -- 4 THE FOUR WAYS TO CREATE BEHAVIORAL DIFFERENTIATION -- 5 THE GOLD STANDARDS IN BEHAVIORAL DIFFERENTIATION -- 6 RANDOM ACTS OF KINDNESS -- 7 EXCEPTIONAL VALUES -- 8 LIVING THE PROMISE -- 9 THE ENGINES THAT DRIVE BEHAVIORAL DIFFERENTIATION -- 10 WHY SOUTHWEST AIRLINES SOARS: B2C BEHAVIORAL DIFFERENTIATION -- 11 SEARCHING FOR STARS: B2B BEHAVIORAL DIFFERENTIATION -- 12 CREATING AND SUSTAINING BEHAVIORAL DIFFERENTIATION -- Index
Control code
52723298
Dimensions
unknown
Extent
1 online resource (xv, 352 pages)
Form of item
online
Isbn
9780814471630
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other control number
9780814471630
Other physical details
illustrations
Specific material designation
remote
System control number
(OCoLC)52723298

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