Coverart for item
The Resource Service quality in leisure and tourism, Christine Williams and John Buswell

Service quality in leisure and tourism, Christine Williams and John Buswell

Label
Service quality in leisure and tourism
Title
Service quality in leisure and tourism
Statement of responsibility
Christine Williams and John Buswell
Creator
Contributor
Subject
Language
eng
Summary
This book aims to develop knowledge and understanding of the theories and principles of service quality within the context of leisure and tourism. Suitable for students, researchers, leisure and tourism professionals, it relates the nature of the consumer experience to the planning, design and management of service delivery and critically evaluates the various quality management methods, systems, techniques and approaches that can be applied to the leisure and tourism business environment. While part 1 (chapters 1-6) establishes the challenges facing leisure and tourism managers in achieving service quality, part 2 (chapters 7-9) examines the skills and techniques of translating the understanding of consumers, quality and the nature of leisure and tourism experiences into appropriate products and services. Part 3 (chapters 10-14) takes the management of service quality beyond the design of services into the management of systems and procedures and the overall philosophy of organizations in their approach to quality. The book has a subject index
Cataloging source
N$T
http://library.link/vocab/creatorDate
1951-
http://library.link/vocab/creatorName
Williams, Christine
Dewey number
910/.68/4
Illustrations
illustrations
Index
index present
LC call number
G155.A1
LC item number
W488 2003
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
NLM call number
QT 250
NLM item number
W722 2003
http://library.link/vocab/relatedWorkOrContributorName
Buswell, John
http://library.link/vocab/subjectName
  • Tourism
  • Leisure industry
  • Quality assurance
  • Leisure Activities
  • SCIENCE
  • TRAVEL
  • TRAVEL
  • TRAVEL
  • TRAVEL
  • Consumer satisfaction
  • Leisure industry
  • Leisure services
  • Management
  • Tourism
  • Tourist industry
  • Leisure industry
  • Quality assurance
  • Tourism
  • Toerisme
  • Management
  • Kwaliteit
Label
Service quality in leisure and tourism, Christine Williams and John Buswell
Instantiates
Publication
Bibliography note
Includes bibliographical references (pages 209-222) and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Understanding Quality in Leisure and Tourism -- The Leisure and Tourism Product -- Quality as a Goal -- The Consumer -- Concepts of Quality in Leisure and Tourism -- Customer Satisfaction -- The Leisure and Tourism Experience -- Designing Quality -- Characteristics of Service -- Service Design -- Capacity Management and Organizational Performance -- Achieving or Delivering Quality -- Quality and Culture Change -- Quality Management Systems -- Quality Management Tools and Techniques -- Measurement of Quality -- Quality and Human Resource Management
Control code
52768198
Dimensions
unknown
Extent
1 online resource (ix, 230 pages)
Form of item
online
Isbn
9781281905024
Lccn
2002010655
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other physical details
illustrations
Specific material designation
remote
System control number
(OCoLC)52768198
Label
Service quality in leisure and tourism, Christine Williams and John Buswell
Publication
Bibliography note
Includes bibliographical references (pages 209-222) and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Understanding Quality in Leisure and Tourism -- The Leisure and Tourism Product -- Quality as a Goal -- The Consumer -- Concepts of Quality in Leisure and Tourism -- Customer Satisfaction -- The Leisure and Tourism Experience -- Designing Quality -- Characteristics of Service -- Service Design -- Capacity Management and Organizational Performance -- Achieving or Delivering Quality -- Quality and Culture Change -- Quality Management Systems -- Quality Management Tools and Techniques -- Measurement of Quality -- Quality and Human Resource Management
Control code
52768198
Dimensions
unknown
Extent
1 online resource (ix, 230 pages)
Form of item
online
Isbn
9781281905024
Lccn
2002010655
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other physical details
illustrations
Specific material designation
remote
System control number
(OCoLC)52768198

Library Locations

    • UMKCBorrow it
      800 E 51st St, Kansas City, MO, 64110, US
      39.035061 -94.576518
    • Health Sciences LibraryBorrow it
      2411 Holmes St, Kansas City, Kansas City, MO, 64108, US
      39.083418 -94.575323
    • Leon E. Bloch Law LibraryBorrow it
      500 E. 52nd Street, Kansas City, MO, 64110, US
      39.032488 -94.581967
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