Borrow it
Coverart for item
The Resource IT performance management, Peter Wiggers, Henk Kok, Maritha de Boer-de Wit, (electronic resource)

IT performance management, Peter Wiggers, Henk Kok, Maritha de Boer-de Wit, (electronic resource)

Creator
Contributor
Summary
IT Performance Management addresses the way organizations should balance the demand and the supply of information technology, optimizing the cost and maximizing the business value of IT. In this book several aspects of IT performance management are described. The way this management is executed and the techniques, which should be used, depend on the maturity of the relationship between the IT function and the lines of business of an organization. The foundation of the authors' approach is based on the flow of money and related management objectives. However, performance management is primarily based on perceptions. Therefore, this book introduces the IT value perception model. This model describes four separate levels of perception for the business value of IT. If the demand and the supply of IT do not share the same perception level, the balance is lost, which will lead to friction and inefficiency within an organization. This book is not about what is good or what is bad, but rather is about the 'what', the 'why' and to a limited extent the 'how' of managing the performance of IT. Therefore, the book finishes with a 'back-to-business' section in which a self-assessment checklist, a potential growth path and ten next steps are provided. This enables the reader to start applying this book in his every day working environment immediately. IT Performance Management: * Provides an overview of best practices and available thinking on the subject of IT cost and value * Describes the subject of IT cost and value related to management issues on IT strategy, portfolio management, service management, architecture and sourcing * Addresses differing degrees of maturity between IT and the business, illustrated by case studies Practical and easy to integrate into day to day decision making immediately Deals with multiple perceptions on the role of the IT organisation in the business Discusses the topics currently on the CIO's agenda
Language
eng
Work
Publication
Extent
xiv, 289 pages
Contents
  • Introduction and framework; What is IT performance management about?; IT Service and IT Service Provisioning; Managing the cost of IT; Measuring the added value of IT; Managing the IT portfolio; The Marketplace for IT Services; Sourcing and Managing a Mixed IT Portfolio; Organizing the Demand and Supply of IT; Illustrating the IT Value Perception Model; Back to Business
Isbn
9781417507818
Instance
Label
IT performance management
Title
IT performance management
Statement of responsibility
Peter Wiggers, Henk Kok, Maritha de Boer-de Wit
Creator
Contributor
Subject
Genre
Language
eng
Summary
IT Performance Management addresses the way organizations should balance the demand and the supply of information technology, optimizing the cost and maximizing the business value of IT. In this book several aspects of IT performance management are described. The way this management is executed and the techniques, which should be used, depend on the maturity of the relationship between the IT function and the lines of business of an organization. The foundation of the authors' approach is based on the flow of money and related management objectives. However, performance management is primarily based on perceptions. Therefore, this book introduces the IT value perception model. This model describes four separate levels of perception for the business value of IT. If the demand and the supply of IT do not share the same perception level, the balance is lost, which will lead to friction and inefficiency within an organization. This book is not about what is good or what is bad, but rather is about the 'what', the 'why' and to a limited extent the 'how' of managing the performance of IT. Therefore, the book finishes with a 'back-to-business' section in which a self-assessment checklist, a potential growth path and ten next steps are provided. This enables the reader to start applying this book in his every day working environment immediately. IT Performance Management: * Provides an overview of best practices and available thinking on the subject of IT cost and value * Describes the subject of IT cost and value related to management issues on IT strategy, portfolio management, service management, architecture and sourcing * Addresses differing degrees of maturity between IT and the business, illustrated by case studies Practical and easy to integrate into day to day decision making immediately Deals with multiple perceptions on the role of the IT organisation in the business Discusses the topics currently on the CIO's agenda
Member of
Cataloging source
N$T
http://library.link/vocab/creatorName
Wiggers, Peter
Dewey number
658.4038
Illustrations
illustrations
Index
index present
LC call number
HD30.2
LC item number
.W53 2004eb
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/relatedWorkOrContributorName
  • Kok, Henk
  • De Boer-de Wit, Maritha
  • NetLibrary, Inc
Series statement
Computer weekly professional series
http://library.link/vocab/subjectName
  • Information technology
  • Business enterprises
Label
IT performance management, Peter Wiggers, Henk Kok, Maritha de Boer-de Wit, (electronic resource)
Instantiates
Publication
Antecedent source
unknown
Bibliography note
Includes bibliographical references (pages [279]-280) and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Introduction and framework; What is IT performance management about?; IT Service and IT Service Provisioning; Managing the cost of IT; Measuring the added value of IT; Managing the IT portfolio; The Marketplace for IT Services; Sourcing and Managing a Mixed IT Portfolio; Organizing the Demand and Supply of IT; Illustrating the IT Value Perception Model; Back to Business
Control code
56035647
Dimensions
26 cm
Dimensions
unknown
Extent
xiv, 289 pages
File format
unknown
Form of item
electronic
Isbn
9781417507818
Isbn Type
(electronic bk.)
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other physical details
illustrations
Quality assurance targets
not applicable
Reformatting quality
unknown
Reproduction note
Electronic reproduction.
Sound
unknown sound
Specific material designation
remote
Label
IT performance management, Peter Wiggers, Henk Kok, Maritha de Boer-de Wit, (electronic resource)
Publication
Antecedent source
unknown
Bibliography note
Includes bibliographical references (pages [279]-280) and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Introduction and framework; What is IT performance management about?; IT Service and IT Service Provisioning; Managing the cost of IT; Measuring the added value of IT; Managing the IT portfolio; The Marketplace for IT Services; Sourcing and Managing a Mixed IT Portfolio; Organizing the Demand and Supply of IT; Illustrating the IT Value Perception Model; Back to Business
Control code
56035647
Dimensions
26 cm
Dimensions
unknown
Extent
xiv, 289 pages
File format
unknown
Form of item
electronic
Isbn
9781417507818
Isbn Type
(electronic bk.)
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other physical details
illustrations
Quality assurance targets
not applicable
Reformatting quality
unknown
Reproduction note
Electronic reproduction.
Sound
unknown sound
Specific material designation
remote

Subject

Genre

Member of

Library Locations

    • UMKCBorrow it
      800 E 51st St, Kansas City, MO, 64110, US
      39.035061 -94.576518
    • Health Sciences LibraryBorrow it
      2411 Holmes St, Kansas City, Kansas City, MO, 64108, US
      39.083418 -94.575323
    • Leon E. Bloch Law LibraryBorrow it
      500 E. 52nd Street, Kansas City, MO, 64110, US
      39.032488 -94.581967

Library Links

Structured data from the Bibframe namespace is licensed under the Creative Commons Attribution 4.0 International License by University of Missouri-Kansas City Libraries. Additional terms may apply to data associated with third party namespaces.
Processing Feedback ...